Network status
Notices are posted on this page when there are issues that may affect connectivity.
If you are experiencing issues with your Lightning Broadband connection and there are no current incidents noted in your area, please submit a ticket to our support team. Alternatively, you can call [1800 477 333](tel:1800 477 333) or email help@lightningbroadband.com.au
ACTIVE INCIDENTS
There is currently no ongoing network incidents or network maintenance happening on our network.
If you are experiencing issues with your Lightning Broadband connection please DO NOT RESET your router. Please submit a ticket to our support team. Alternatively, you can call [1800 477 333](tel: 1800 477 333) or email [help@lightningbroadband.com.au](mailto: help@lightningbroadband.com.au)
UPCOMING MAINTENANCE
At Lighting Broadband, we work hard to deliver the very best service for our customers. That’s why we sometimes schedule maintenance to our network – to make sure everything runs just as it should.
| TYPE | TITLE | COMMENCED (AET) | ETR (AET) |
| Scheduled | Network Maintenance – Balwyn VIC | 2026-06-19 08:00:00 |
2026-06-19 12:00:00 |
| 2026-06-12 Status: Upcoming As part of our ongoing efforts to enhance service quality, we will be performing a scheduled network activity during the specified timeframe.While we strive to minimize disruptions, your service might be affected during this period. If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please do not press the reset button on your router. We appreciate your patience and apologize for any inconvenience this may cause. |